Work / Healthcare / HIPAA chatbot handling 3k patient queries/day
H
Healthcare client · Worldwide
LIVE & RUNNING
HIPAA chatbot handling 3k patient queries/day.
3k/day
Main result
12wk
From idea to live software
$220kvalue
First version + full roll-out
The problem
Slow, manual work eating into the day.
The team was sending out 800+ jobs every day using a spreadsheet and three chat apps. On average, it took 18 minutes to assign each job — and sometimes over an hour. Their old system was supposed to help, but actually slowed things down.
“We were about to hire two more people before Smart Techno Labs showed us how AI could do the same job — better and faster.”
— Maya R., COO
What we did
We built a 3-step AI system that checks itself at every step.
STEP 01
Read & understand
Reads each customer request in plain English and figures out what's needed.
STEP 02
Match the right person
Picks the best worker for the job, based on skills, location and schedule.
STEP 03
Notify and follow up
Sends a chat or SMS, and escalates if nobody answers in time.
Results · 3 months after launch
3k/day
Main result
2.1×
More jobs per worker
18→4min
Faster dispatch
0hires
No new staff needed