Work / Home Services / 40% faster dispatch for a UK marketplace
H
Home Services client
IN PRODUCTION
40% faster dispatch for a UK marketplace.
40%
Headline outcome
12wk
Full build from discovery to production
£180kTCV
Pilot + multi-quarter rollout
Challenge
The manual, slow-burning baseline.
The team was routing 800+ jobs/day using a spreadsheet and three chat apps. Average time-to-assign was 18 minutes; the 90th percentile was over an hour. A legacy rules engine tried to help but added more noise than signal.
“We were about to hire two more dispatchers before STL proposed doing it properly with agents.”
— Maya R., COO
Approach
A 3-agent pipeline with eval at every hop.
AGENT 01
Classifier
Extracts job shape from free-text requests.
AGENT 02
Router
Scores + ranks pros by skill, zone, schedule.
AGENT 03
Notifier
Dispatches via Slack + SMS, escalates on timeout.
Outcomes · 3 months post-launch
40%
Headline outcome
2.1×
Jobs per operator
18→4min
P50 dispatch
0hires
No added headcount
Tell us what you're trying to build.
You'll speak directly with a founder. No SDR layer.
Ravi Mehta & Anna Leclair — founders